our winning ‘build an athlete’ guy! (Taken with instagram)
If you try to charge up the mountain without the buy-in of your followers, you’ll soon find yourself trekking alone
Gary Burnison
Overseas call centers and online chat handled by untrained workers with no incentives seem like clever ways to cut costs during stressful times. What they actually are is scalable engines of annoyance, time-sucking processeses that raise expectations and then totally dash them. Better to not even have a phone number. (You can’t call Google but you don’t want to call Adobe—which one generates more animus—the inability to call, or the promise, unfilled, of respect and thoughtful help?)
Seth Godin
Source: sethgodin.typepad.com
A poorly articulated idea will never get the buy-in of potential investors, employees or customers.
Sarah Pervette
Sprouter.com
The customer journey is evolving. How businesses react and ultimately lead the enhancement of relationships is not determined by technology. To get closer to customers takes a culture of customer-centricity, a culture of empowerment, and a culture of innovation. But that’s hardly enough to convince business leaders that the customer revolution they hear about is literally steps away from their front door.
Brian Solis
Source: briansolis.com
If you are in love with the perfect, prepare to see it swept away. If you are able to dream of the impossible, it just might happen.
Seth Godin
Source: sethgodin.typepad.com
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